Towing Company Elizabeth NJ: the questions, answered the way our dispatcher answers them on the phone

A real one. The trucks are parked in our yard in Linden, ten minutes from Elizabeth, the drivers work for us, and the dispatcher at (908) 666-3168 is a company employee looking at a map of our own fleet. Your call is never passed to a third party.

Linden, NJ, the next town south on Routes 1 & 9 and Rahway Avenue. Bayway Circle is a few minutes from the yard, Midtown about ten, the port and the Mills a little more. We have no walk-in office in Elizabeth because the truck comes to you.

The trucks are licensed to tow in New Jersey and the company carries insurance for the vehicles it hauls. Every car is photographed before it is loaded and again after it comes off, so a claim, if there ever is one, is settled by the company against a record.

A flat $149 booking fee for dispatch and hook-up, or $129 if you book online, plus mileage to the destination you choose, quoted before the truck leaves. Jump starts, tire changes, lockouts and fuel are one flat price each. The prices page shows the full list.

Someone on our payroll, in a truck we own, with our name painted on the door. You hear from the dispatcher which truck is coming, then from the driver twice: once a few minutes out, once when he has you in sight.

From the yard, Bayway and the Circle are a few minutes and Midtown about ten. Most of the day a truck is already working the port, the Mills or Routes 1 & 9, and the dispatcher quotes your arrival window from that truck's real position.

Yes. Medium and heavy-duty trucks are part of the same company fleet and go through the same dispatcher. Our driver checks in at the terminal booth once you have called, and fleet operators on North Avenue East and McLester Street get one invoice a month.

Usually not. Four hours of shopping with the lights on is a battery, and our driver brings a jump pack before anything else, at one flat price. If the battery will not hold, the tow is added right there at the flat booking fee with no second callout.

Yes. A few of the Midtown decks are lower than a flatbed, so our driver goes in on foot, puts the car on dollies, rolls it out to the ramp and loads at the curb. Name the garage and the level on the call and the truck arrives already knowing the plan.

On the New Jersey Turnpike and the Garden State Parkway the shoulder itself is served by the Turnpike Authority's authorized garages; book with us anyway, and once the authorized truck has the car off the highway we take it from the exit or the garage's lot to the shop or driveway you choose, at the same flat quoted price. Routes 1 & 9, Route 27, North Avenue, the Goethals approach and every Elizabeth street are direct dispatch for our own trucks.

No. We do not run a storage lot, so there is nowhere to take it but the garage, dealer, body shop or driveway you name. There is no storage charge and no release fee on a car delivered where you sent it.

Yes, and it is worth doing quickly. Tell the officer your own towing company is on the way, name the body shop you want, and our driver winches the car onto a flatbed and photographs the damage for the adjuster. The car goes to your shop, not a yard that bills daily.

Yes. Shops and dealers get scheduled transfers on a direct line and a single monthly invoice. Fleet operators at the port, on Bayway Avenue and around the airport get a rate sheet and an account manager who knows their vehicles. Ask dispatch or use the contact page.

No. Anyone can call and pay the quoted price by card, Apple Pay, Google Pay or cash. If a plan or a policy reimburses towing, the itemized receipt is written the way their claims desks expect.

Yes, and it rides a flatbed, every wheel up on the deck and strapped at the tires. Say the make on the call and the flatbed is assigned from the start, instead of a wheel-lift arriving and having to go back for one.

Yes. Booking online makes the fee $129 instead of $149. If you are in a live lane or on a ramp, call (908) 666-3168 instead; the phone is quicker when it matters.

No. The same company runs the night shift, so a tow from the Bayway corridor at 2 a.m. on New Year's Day is priced like a tow from Elmora on a Wednesday afternoon.

Yes, on a flatbed with a wheel chock and soft straps, never on a sling. From a Route 27 shoulder, a garage in Peterstown, or the Mills lot after the battery went flat.

Yes. Newark, Linden, Hillside, Union, Roselle, Roselle Park and Kenilworth are normal local tows: booking fee plus a few miles. The shore, Staten Island, New York or out of state is a long-distance run on one company flatbed with tolls in the quote.

He stops and quotes it before touching the car. The booking fee stays what the dispatcher said; a winch or dollies for a car that will not roll or steer is a separate number you hear at the curb and can decline.

Yes. The cab takes one or two passengers and there is no charge for them. A larger group should be mentioned when you call so the dispatcher can plan; we do not leave people standing on North Avenue.

Yes. The company hires flatbed and wheel-lift drivers, contracts owner-operators with their own trucks, and takes on roadside providers. Openings are listed on the driver jobs page.